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Laptop stuck on device mapping table / press esc shell > prompt

root

Administrator
Staff member
Hey @birdman1 - welcome to Computer Forums 👋

Have you tried to do any changes to your operating system such as installing Linux? If you haven’t it may be that the hard disk or SSD has failed.

It might be worth trying to reinstall Windows but if you are unable to do so you may need to replace the drive.
 

root

Administrator
Staff member
Usually you would use another Windows PC to make a USB drive that contains the Windows installer.

If you manage to install it OK you should be good to go. If the process fails it may be that your HDD or SSD has failed.

You can download the tool from Microsoft here.
 
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