• Computer Forums is where you'll find free PC help, tech support & discussion of technology.

    From Windows errors to which smartphone to buy, home automation to internet connections, we're here for you.

    Registration is quick, easy and entirely free, and lets you post your computer questions, receive answers from experts and fully take part in our site.

    Ready to jump in? Register now

Windows 10 not getting past login screen

burstin

New member
Hello

My windows 10 laptop doesn’t seem to want to get past the login screen. I enter my password/pin but I get stuck on a screen with a black cursor. Is there any way I can either get my data back or otherwise fix this? It started happening after doing an update a couple of days ago
 

Philtrum

Member
Hello and welcome to our little forum!

So you say an update occured and the issue started… have you been able to try to do a system restore?

If when on the LOGIN screen you click the power symbol, hold SHIFT and click on restart, does it take you through to recovery? If so might be worth rolling back the update in system restore
 

burstin

New member
Hi all thanks for your responses

I have not tried to do a system restore yet but will do so

I run AVAST antivirus on my computer
 
Last edited:

root

Administrator
Staff member
Avast -may- have been the cause of the issue: You can either just do the system restore and hope it updates properly next time, or consider using safe mode to try and get into windows and remove Avast first.

Easiest solution though would be a system restore and consider removing Avast in favour of running Windows Defender - this generally causes the least issues with Windows 10.
 
Last edited by a moderator:

burstin

New member
Yes I managed to fix with the system restore thanks all for this advice

Should I remove avast anti virus will it prevent the problem in the future, what other anti virus should i use?
 

root

Administrator
Staff member
Glad we were able to help you fix this!

I would definitely advise to stick to Windows Defender - causes the least issues with Windows 10 and you can’t beat the price of free! 🙂
 
Last edited by a moderator:
Top