Problem with Google Find Hub

[Stationmaster]

The key fobs linked to my android phone find hub app no longer work. I've fitted new batteries to the fobs, the phone is not in airplane mode and nothing suggested by the Find Hub help pages works either.

Any suggestions please?

 

[joshuascott]

A battery change can leave a third-party tracker in pairing mode rather than reconnecting to your account. Try removing one fob in Find Hub and adding it again as a new tracker, with Bluetooth on and precise location allowed for the app. While you're in there, check the cell is seated the right way up and that the contacts are clean. If the fob still appears but with an old location, toggle Bluetooth off and on and open the app right next to it. Sorting one fob first saves resetting them all.