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Internet help please!

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berit

New member
Internet not working on my old Acer laptop. Everything else at home is working fine iphones, fire TV.Just not this laptop. Have powered router off and on

Please help!!
 

root

Administrator
Staff member
Hello @berit and welcome to Computer Forums 👋

What antivirus is running on the laptop? Sometimes security software can cause issues connecting.

One thing you might want to try is resetting the network troubleshooter:

Click Start > Settings > Network and Internet.

Scroll down to ‘Network troubleshooter’ and follow the on screen prompts.

If this doesn’t work, on the same page there is a link to do a ‘Network reset’. This often fixes internet issues.

Let us know how you get on!
 
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berit

New member
Tried this. Did not work at first! Restarted the laptop and the router at same time out of desperation and it seems working so far so thank you.
 

root

Administrator
Staff member
Glad the issue is resolved. Thanks for taking the time to let us know this is sorted, not everybody does.

Of course if you have any future issues please come back and visit us 🙂
 
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